Last updated: November 2021

RETURNS

Your satisfaction is our top priority. However, if you do need to make a return you’re welcome to return your order within 14 days of receipt. As we care about everyone’s health and hygiene, the product(s) must be unused in sealed packaging and resalable condition. The cost of returning the order will have to be covered by you as customer. 

How to make a return: 

• Contact us first with your order number and reason for return
• You will receive return instructions
• Then ship the order back to us (keep a receipt of postage)
• Your return will be handled within 3 working days, once received.
• We process your refund back to the card or PayPal account used for payment 

If you wish to make a return due to not being satisfied with the product or the results please contact us with your 100% money back query.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@dr-lash.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquires@dr-lash.co.uk

Need help?

Contact us at enquires@dr-lash.co.uk for questions related to refunds and returns.