We are confident in our products and therefore offer 100% money-back guarantee. If you have not achieved any results after 12 weeks of use you can qualify for our money-back guarantee. It’s important that you have used the product consistently and as instructed for a minimum period of 8 weeks.

To qualify for our money back guarantee simply follow the instructions below:

1. Take a clear photo of your lashes before using our Doctor Lash (dated proof from camera roll)

2. Take a photo of your lashes after 12 weeks of using, along with a photo of the used product (dated proof from camera roll)

3. Email our customer experience team (enquiries@dr-lash.co.uk) with the above

4. Your application will be processed within 3-5 days of submission

Please make sure that your photos have valid date and time stamps.

Applications that do not meet this criteria will not be approved for refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us. 

We do not offer money-back guarantee on any allergic reactions. Like with any other cosmetic product some users can be sensitive or allergic to one or more ingredients. If you have sensitive skin please advise with your dermatologist first before making any purchase. Patch testing on your skin is recommended prior to application.

Please note that our Money Back Guarantee only applies for the first purchase. It is very important that you use the product correctly as instructed:

STEP 1 Remove your makeup with an oil-free makeup remover or cleanser.
STEP 2 Apply only one stroke of Doctor Lash Serum at the root of your upper lashes once a day.
STEP 3 Wait until the serum has fully dried if applying additional beauty products.
STEP 4 Allow the serum to work overnight.